The Aimental intelligent system has been created to take an effective step in improving your mental health through the integration of science and experience. We hope that you, dear compatriots, make the best use of the services of the Aimental intelligent system. This text states the rights and responsibilities of you, the dear users of the Aimental intelligent system, in order to optimize the use of the services and applications of the Aimental intelligent system.
By creating an account and using the platform, you agree to this agreement. Therefore, before starting to use the platform, you must read this agreement carefully. If you do not agree to be bound by any of the terms of this agreement, you should not use the platform or create an account.
Therapists and Therapist Services This platform may be used to connect you with a therapist who will be provided through the platform (“therapy/group therapy/coaching services”).
Our terms for collaborating with volunteer therapists to provide therapeutic services on the platform require that they be a licensed psychologist, trained and experienced, a licensed marriage and family therapist, licensed clinical social worker, licensed professional counselor, and have a recognized professional certificate along with a treatment license. Therapists must have a relevant academic degree in their field and at least 3 years of relevant work experience or at least 1000 hours of practical experience, and after going through the interview process and passing specialized tests, they must be eligible and approved by their relevant professional board.
Therapists are independent providers who collaborate with this platform and are not employees or representatives of ours. The role of this platform is limited to providing easy access to therapist services along with improving the quality of therapy sessions with the help of artificial intelligence. Therapists themselves are responsible for providing therapeutic services, and if you feel that the therapist services provided by a therapist do not match your needs or expectations, you can switch to another therapist who provides services through this platform. If a therapist you have been connected with discontinues your use of the platform at any point, we will email you to let you know that your therapist is no longer active on the platform and you have the opportunity to be matched with a new therapist.
While we hope the therapist services will be beneficial for you, as you know and agree, they may not be the right solution for all individuals and all situations and/or may not be a complete substitute for in-person examination and/or care in any particular situation.
This platform is not intended to provide clinical diagnoses that require an in-person evaluation, and you should not use it if you need any kind of formal documentation or electronic verifications. Also, it is not intended to provide any information about which drugs or medical treatments may be suitable for you, and any such advice provided through the platform should be disregarded and reported through the available communication channels.
Please note that you should not disregard or delay seeking in-person care from your physician or other qualified professionals due to any information or advice you have received through this platform.
Privacy and Security Protecting any information you provide through the Platform is very important to us. You can find information about our security and privacy measures in our Privacy Policy at https://www.Aimental.org/privacy (“Privacy Policy”).
By agreeing to this Agreement, which will result in your use of this platform, you agree to the terms of the accompanying Privacy Policy. The Privacy Policy is incorporated into and considered part of this Agreement. The same rules that apply to changes and revisions to this Agreement will apply to changes and revisions to the Privacy Policy.
Third Party Content This platform may contain content, products or services offered by third parties (“Third Party Content”), links to Third Party Content (including but not limited to links to other websites), or third party advertisements. We are not responsible for the creation of any Third Party Content, including related products, procedures, terms or policies, and will not be liable for any harm or damages arising from Third Party Content.
Disclaimers of Warranties and Limitations of Liability To the maximum extent permitted by law, any response, advice, suggestion, information, services of any therapist, or any other content or information made available through the Platform you agree to hold us harmless from and hereby release us from any and all causes of action and claims of any nature arising from the therapist, therapeutic services, Third Party Content.
You expressly acknowledge and agree that the Platform is provided to you “AS IS” without any explicit or implied warranties including merchantability, fitness for a particular purpose or non-infringement. Your use of the Platform is at your own risk and to the extent permitted by applicable law, we expressly disclaim any and all warranties, whether express or implied.
You expressly acknowledge and agree that in no event will we be liable to you or any third party for any indirect, incidental, consequential, special, exemplary or punitive damages arising out of or in connection with your access or use of the Platform.
If applicable law does not allow the limitation of liability as set forth above, the limitation will only be modified to the extent needed to comply with applicable laws.
This section (Limitation of Liability) will survive any expiration or termination of this Agreement.
Your Subscription and Services We offer various subscription and service options on this platform that you can choose from. These include plans that can be billed weekly, every 4 weeks, or every 3 months. Any subscription you choose will continue and automatically renew with your selection of auto-renew, until you cancel your membership. Your membership should be canceled before the next billing cycle to avoid being charged again.
We reserve the right to change or adjust our services or pricing for our services. Any changes to your membership services will only be applied after appropriate notice to you.
Free trials: We sometimes offer free trials of our services. After the expiration of the free trial period, a paid subscription will commence after notice to you.
Your Account, Representations, Conduct and Obligations You hereby confirm that you are legally able to agree to receive the services and that you have parental or guardian consent if applicable, and are legally able to enter into an agreement.
Minor consent: Where parental or guardian consent is required to receive services, you hereby confirm that as the consenting parent or guardian you have sole consent rights regarding the minor seeking services and are not legally obligated to consult with any other guardian. Obtain consent from any other legal guardian before providing consent. You also agree to the terms set forth in the accompanying Privacy Policy regarding the collection, processing, and use of personal information on behalf of the minor. You also agree the consent to services will remain valid until the membership is cancelled.
You hereby confirm and agree that all information you have provided or will provide on or through the Platform, now and in the future, is accurate, truthful, current, and complete. In addition, you agree that you will ensure this information is maintained and updated throughout the term of this Agreement so that it remains accurate, current, and complete.
You agree, acknowledge and confirm that the responsibility for maintaining the confidentiality of your password and other related security information related to your account, and restricting access to your account, lies solely with you. We strongly advise you to frequently change your password and exercise caution in safeguarding your password.
You agree to immediately notify us of any unauthorized use of access to your account or any other breach of security related to your account.
You expressly acknowledge and agree that we will not be liable for any loss or damage arising from the use of your account by another person, whether with or without your consent or knowledge.
You fully acknowledge, confirm and agree that you are solely responsible for all activities undertaken using access to your account and further accept that we will deem you responsible for any damages or liabilities arising from access to your account by any person, whether authorized or unauthorized by you, and you agree to indemnify us for any and all damages or liabilities thereof.
You agree and undertake not to use any other person’s account or access to an account for any reason whatsoever.
You acknowledge and confirm that your use of the Platform, including but not limited to therapist services, is solely for your personal use and under no circumstances will you use this Platform or any of its services on behalf or as a representative of any other person or organization.
You agree and undertake not to attempt unauthorized access to, interfere with, damage or disrupt any part of the Aimental intelligent system, or any of its systems, services, servers, networks or infrastructure, or any systems, services, servers, networks or infrastructures connected to this platform.
You agree and undertake not to use the Platform to transmit or deliver any:
(a) Unsolicited email or advertisements for goods and services;
(b) Malicious software, malware or harmful code;
(c) Unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content;
(d) Any content that infringes the intellectual property rights of any third party including intellectual property rights;
(e) Any content that may cause harm to a third party;
(f) Any content that may constitute or encourage conduct that would be considered a criminal offense or otherwise violate any applicable law.
You agree to scan and check any files or attachments received from any of our therapists, whether via the platform, chatbot or online forums, for viruses or malicious software before opening or using them.
You agree to pay compensation for any damages arising from any of the following, indemnify us against any claims, damages, causes of action, demands, liabilities, and costs (including legal costs) in relation to:
(a) Your access or use of the Platform;
(b) Any actions undertaken with your account or access to your account, whether by you or any other person;
(c) Any breach of any of the provisions of this Agreement;
(d) Non-payment for any of the services (including counseling/group therapy/coaching services) provided through this Platform.
(e) Any infringement of any third party rights including without limitation any intellectual property rights, publicity, privacy, proprietary or confidentiality rights. This clause will survive termination or expiry of this Agreement.
You confirm and agree to only use authorized and valid credit cards or other authorized and valid payment methods (collectively “Payment Methods”) that you are duly authorized to use, and all payment information you have provided or will provide in the future, whether on or off the Platform, is and will be accurate, current, and complete.
You confirm and agree to pay all charges related to your account promptly and according to the pricing and timing selected by you and published on the platform. You authorize us to bill and collect fees from you through the Zarinpal payment gateway, and agree to maintain your billing payment information in your account profile under “My Orders”.
Changes, Termination, Suspension and Disruption to the Platform You acknowledge and confirm that we may change, suspend, interfere with or discontinue any aspect of the Platform, whether for all users or just for you, at any time and without notice to you, and you agree and accept we will not be liable to you for any such actions that cause you loss or damage.
The Platform relies on various factors such as software, hardware and equipment, belonging to us as well as our vendors and suppliers. While we make commercially reasonable efforts to ensure the availability and accessibility of the Platform, you acknowledge and agree that no platform can be 100% reliable and available and therefore we cannot guarantee that access to the Platform will be uninterrupted, timely or error-free at all times.
Notices We may provide notices or other communications to you regarding this Agreement or any aspect of the Platform via email to the email address registered on your account. The date of receipt of email is considered the date of notice. Notices sent to us must be emailed to Info@aimental.org.
Key Terms About Our Agreement You irrevocably agree that the exclusive venue and jurisdiction for any action or proceeding arising out of or related to this Agreement or our relationship with you, regardless of theory, will be the courts of the Islamic Republic of Iran. You hereby waive any objection to the exercise of jurisdiction by such courts. Nothing in this agreement, including the choice of law provision, affects your rights as a consumer to rely on the mandatory consumer protection regulations of the law of the country in which you reside.
This Agreement represents the entire agreement between you and us. You acknowledge you have not relied on any representations or warranties except for what is included in this Agreement.
We may amend this Agreement by posting changes to the Platform. Unless specified by us, changes will be effective upon posting. It is therefore advisable to frequently review the terms of this Agreement. The last updated date of this Agreement is included at the bottom of the Agreement. By using the Platform after changes are implemented, you agree to be bound by such changes to the agreement. If you do not agree to the changes, you must discontinue accessing and participating in the Platform services.
We may freely assign this Agreement or any of our obligations hereunder.
The paragraph headings in this Agreement are for convenience only. They will not be given effect in interpreting this Agreement.
If any part of this Agreement is deemed unlawful, invalid, unenforceable or illegal by court, the rest of the Agreement will remain in effect.
For avoidance of doubt, all provisions relating to limitations of liability and indemnities will survive termination or expiration of this Agreement.
Please note this service is not an emergency service in any way and you should call 115 for emergency services.
At Aimental , we value your privacy and are committed to protecting your personal information. We collect and process data in accordance with applicable laws and regulations. When you use our website, we may collect non-personal information, such as your IP address and browsing behavior, for analytical purposes. If you voluntarily provide personal information, such as your name or email address, we use it to provide you with the services you request, send updates, and improve your experience. We do not sell your personal information to third parties. We take security seriously and have implemented measures to safeguard your data. If you have any questions or concerns about your privacy or our privacy policy, please don’t hesitate to contact us.
By using our website, you consent to the terms outlined in this policy. We recommend reviewing this policy periodically to stay informed about how we handle your data.